CRM Solution for Business

Omnichannel Leads & Conversations — all in one place

Sync messages, ads and leads from Facebook, Zalo, TikTok, Google Ads & Google Sheets. Auto-assign leads, get alerts on neglected leads, and track conversion in real time.

Facebook Zalo OA & personal TikTok Google Ads Google Sheets Call center & SMS
bizzez.xyz
1,860Leads this month
9.0%Conversion rate
4′Avg. response
Lead growth & conversion rate — realtime (sample)
The problem

Your business is losing leads every day — without seeing it

When leads are scattered across fan pages, Zalo, TikTok and each rep's Excel files, these risks happen daily:

Scattered, missed leads

Messages and lead forms live across many channels and accounts. Customers message after hours — nobody replies, leads go cold and are lost.

No clear ownership

Leads aren't clearly assigned. Reps cherry-pick the "easy" ones and hard leads get left behind; managers don't know who handles which customer.

Duplicate leads — internal conflict

The same customer messages your fan page, then leaves a number on a TikTok Lead Form → two reps work them at once, overlapping and competing.

Conversion can't be measured

You spend on ads without knowing which channel drives orders. Reports are compiled by hand at week's end — too late to adjust budget.

Data walks out with staff

Customers live in personal Zalo accounts and private files. When a rep quits, the whole customer relationship leaves too.

→ The result

Cost per lead rises, conversion falls, and the business has no centralized data to improve with.

The solution

One central system for every channel, every lead, every teammate

Data sources Facebook Messenger Facebook Ads · Lead Form Zalo OA · Personal Zalo TikTok Ads · Lead Form Google Ads Google Sheets Call center · SMS
AI CRM — command center Unified realtime inbox Central lead hub + pipeline Automatic lead assignment AI validation & action suggestions Dedupe · care SLAs Realtime conversion reports
Outcomes No missed leads, fast replies Every lead has an owner Managers see numbers in real time Data belongs to the company
01 · Omnichannel connect & sync

Connect once — messages, ads and leads flow in automatically

fFacebook

  • Page messages & post comments
  • Facebook Ads: campaigns, ad sets, ads
  • Lead Forms — leads land straight in the CRM
  • Backfills the last 3 months on connect

ZZalo

  • Zalo Official Account (official OAuth)
  • Personal Zalo — connect via QR scan
  • All conversations in one shared inbox

TikTok

  • TikTok Business & ad accounts
  • Lead forms + leads sync automatically
  • Ad metrics updated same-day

GGoogle

  • Google Ads: overview → campaigns → ads
  • Google Sheets: import/export lead data
  • Track leads from search campaigns

Call center & SMS

  • OMICall call center: Click2Call, call recording
  • SMS via Twilio / Heymarket
  • Call history attached to lead profiles

Realtime sync

  • New messages arrive instantly (push notifications)
  • Alerts when a channel connection fails
  • One customer — one profile, across every channel
01 · Omnichannel connect & sync

Unified inbox — every conversation, one screen

Reply to every channel in one place

Fan pages, Zalo OA, personal Zalo, TikTok — reps no longer juggle 5 apps. Supports text, images, files and voice messages.

Realtime & quick replies

New messages appear instantly with push notifications. Canned quick replies let reps respond in seconds, on brand.

Assign & label conversations

Assign an owner to each conversation, apply labels, and filter by rep / label / unread / awaiting reply.

Create a lead from a chat — one tap

Spot a prospect mid-chat? One button creates a lead, and the conversation stays attached to it forever.

bizzez.xyz/conversations
CONVERSATIONS · SAMPLE
Nguyễn Thu Hà Fanpage"Do you still have a consult slot this afternoon?" · 2 min ago · Unanswered
Trần Minh Zalo OA"Could I get the enterprise pricing?" · 8 min · Owner: Lan
Lê Quốc Bảo TikTokLead Form: 090x xxx 123 · just synced · Auto-assigned → Duc
AutomationNew ad lead → welcome message sent & assigned within 5 seconds
02 · Centralized lead management

A central lead hub — a clear pipeline for every stage

New 12
Lê Quốc BảoTikTok Form · Hot
Phạm AnFB Ads · Cold
In progress 8
Nguyễn Thu HàFanpage · Hot
Nurturing 15
Trần MinhZalo OA · Warm · call at 3:00 PM
Converted 5
Vũ Hồng NhungGoogle Ads · 48M₫ order
Lost 3
reason logged for re-engagement

Custom pipelines

Define your own sales stages per team; each status carries its own fields (care reason, appointment date…).

Lead scoring

Classify Hot / Warm / Cold to focus effort on the most purchase-ready leads.

360° lead profile

Conversations, comments, call history, orders, tickets, check-ins — all in one profile.

Follow-up reminders

Set reminders per lead; the system nudges reps on time so customers never wait.

02 · Centralized lead management

Automatic lead assignment — no lead waits more than seconds

A drag-and-drop automation engine: Trigger → Conditions → Actions. Set it up once, it runs 24/7.

Trigger
  • New lead created
  • New conversation / message
  • Lead updated
Conditions
  • Message came from an ad
  • Lead source · lead status
  • Time window · unassigned
  • Message contains phone / email
Actions
  • Assign the lead to a rep / team
  • Send an automatic reply
  • Update status · move pipeline
  • Send automated email

Real-world example

"New lead from Facebook Ads during working hours → round-robin to Sales Team A, send a welcome message, set status to In progress."

Per-pipeline assignment

Assign members per pipeline; when a lead enters a stage, that stage's owner is notified instantly.

Transparent logs

Every automation run is logged: which lead, which rule, who got assigned — easy to audit, easy to trust.

03 · Reporting & realtime conversion

Track conversion in real time — from ad spend to revenue

MARKETING → REVENUE FUNNEL (sample data)

Ad reach
25,400
Leads captured
1,860
Qualified leads (AI-validated)
1,120
Open opportunities
430
Deals closed
168

CONVERSION RATE — LAST 12 WEEKS (sample)

6% 7% 8% 9% 9.0% Week 1 Week 12

MARKETING KPIs (sample)

Cost per lead (CPL)
86K₫
per campaign, per platform
ROAS
4.2×
revenue / ad spend
Conversion rate
9.0%
lead → order, realtime
Avg. response time
4′
measured per rep

LEADS BY PLATFORM (sample)

Facebook
812
Zalo
620
TikTok
494
Google
356

Dashboard realtime

Total leads, conversion rate, lead growth by day/month, who's online — continuously updated.

Self-service report builder

Pick data sources, metrics, dimensions and filters; output pivot tables, heatmaps and funnels; schedule auto-refresh. Unified ads reporting for Facebook · Google · TikTok on one screen.

04 · Risk control

The four biggest lead risks — and how the system handles them

Losing leads when staff leave

Customers live in reps' Zalo accounts and personal notebooks.

Solution: every conversation & lead belongs to the company system; revoke access in one tap, hand all leads to a successor with full history.

Leads left unattended

Leads go cold because they're forgotten and unfollowed.

Solution: response SLAs by customer tier (under 5 / 15 minutes), per-lead reminders, and a "Needs attention" dashboard view gathering every neglected lead.

Duplicate leads across channels

One customer messages on 2 channels → 2 reps work them in parallel.

Solution: auto-detect duplicates by phone / email / conversation; merge profiles with history intact, or attach the lead to an existing customer.

Wrong labels, wrong priorities

Quality leads get treated as junk — and vice versa.

Solution: Hot / Warm / Cold scoring, AI validation of lead quality from conversation content, clear labels & sources so priorities land right.

05 · Org permissions & AI

Right person, right permissions, right lead — with AI alongside

Org structure & permission matrix

Parent–child groups mirroring your org chart; 20+ permission modules down to each action: read / read all / read subordinates / write / delete / change status / view finance…

AI Q&A Agent

A configurable AI assistant (system prompt, tools) — answers questions about customers and helps reps work CRM data fast.

Hierarchy-aware management

Team leads see the whole team's leads; reps see only their own. Assign managers and move people between groups without losing data.

AI lead quality validation

AI reads conversations & data to judge whether a lead qualifies, segments customers (Whale · Loyal · Churn risk) and suggests the best-fit rep.

Realtime assignment

Lead / conversation assignments take effect instantly, with push notifications to the right rep — even on mobile.

Next Best Action

For each customer, AI suggests the concrete next sales action — new hires care for customers like veterans.

The full ecosystem

Beyond leads — the entire customer lifecycle

Orders

Create & track orders tied to customers; revenue flows into the marketing funnel automatically.

Support tickets

Capture support requests, link leads/customers, and track progress on a dashboard.

Tasks

Assign work as lists, Kanban boards and calendars; comments, labels, reminders.

Call management

One-tap outbound calls from customer profiles, recording, full inbound/outbound history.

Email templates

Compose professional templates, send manually or automatically via automation.

Customer 360°

Merge duplicates, tiered SLAs, a finance tab (permission-gated), AI insights.

Check-in

Record customer check-ins / service touchpoints to engage at the right moment.

Push notifications

In-app notification center + realtime push; one tap jumps to the right lead or task.

The value delivered

What your business gains from the very first month

100%
of leads from every channel in one hub
Facebook, Zalo, TikTok, Google — no lead lives outside the system.
Seconds
from a lead appearing to having an owner
Automation assigns & auto-replies 24/7.
0
leads forgotten without an alert
SLAs, reminders and the "Needs attention" view keep constant watch.
Realtime
conversion rate & ad performance
Make budget calls on today's numbers, not last week's.

Most importantly: customer data becomes a company asset — independent of any individual.

Rollout

Start light — see value in the first week

Connect channels

Sign in to Facebook / Zalo / TikTok / Google — minutes per channel. The system backfills the last 3 months automatically.

Configure your process

Build pipelines around how you sell; declare your org chart, permissions and auto-assignment rules.

Train the team

Role-based onboarding (sales / team lead / manager). Bilingual UI — up to speed in one session.

Operate & iterate

Go live with real data; our team stays close, tuning reports and automations to how you actually operate.

Next step

Ready to stop losing even one more lead?

Book a 30-minute demo with your real business data — connect one fan page and watch leads flow in, get assigned, and hit the reports automatically.