Omnichannel Leads & Conversations
— all in one place
Sync messages, ads and leads from Facebook, Zalo, TikTok, Google Ads & Google Sheets. Auto-assign leads, get alerts on neglected leads, and track conversion in real time.
Your business is losing leads every day — without seeing it
When leads are scattered across fan pages, Zalo, TikTok and each rep's Excel files, these risks happen daily:
Scattered, missed leads
Messages and lead forms live across many channels and accounts. Customers message after hours — nobody replies, leads go cold and are lost.
No clear ownership
Leads aren't clearly assigned. Reps cherry-pick the "easy" ones and hard leads get left behind; managers don't know who handles which customer.
Duplicate leads — internal conflict
The same customer messages your fan page, then leaves a number on a TikTok Lead Form → two reps work them at once, overlapping and competing.
Conversion can't be measured
You spend on ads without knowing which channel drives orders. Reports are compiled by hand at week's end — too late to adjust budget.
Data walks out with staff
Customers live in personal Zalo accounts and private files. When a rep quits, the whole customer relationship leaves too.
→ The result
Cost per lead rises, conversion falls, and the business has no centralized data to improve with.
One central system for every channel, every lead, every teammate
Connect once — messages, ads and leads flow in automatically
fFacebook
- Page messages & post comments
- Facebook Ads: campaigns, ad sets, ads
- Lead Forms — leads land straight in the CRM
- Backfills the last 3 months on connect
ZZalo
- Zalo Official Account (official OAuth)
- Personal Zalo — connect via QR scan
- All conversations in one shared inbox
♪TikTok
- TikTok Business & ad accounts
- Lead forms + leads sync automatically
- Ad metrics updated same-day
GGoogle
- Google Ads: overview → campaigns → ads
- Google Sheets: import/export lead data
- Track leads from search campaigns
Call center & SMS
- OMICall call center: Click2Call, call recording
- SMS via Twilio / Heymarket
- Call history attached to lead profiles
Realtime sync
- New messages arrive instantly (push notifications)
- Alerts when a channel connection fails
- One customer — one profile, across every channel
Unified inbox — every conversation, one screen
Reply to every channel in one place
Fan pages, Zalo OA, personal Zalo, TikTok — reps no longer juggle 5 apps. Supports text, images, files and voice messages.
Realtime & quick replies
New messages appear instantly with push notifications. Canned quick replies let reps respond in seconds, on brand.
Assign & label conversations
Assign an owner to each conversation, apply labels, and filter by rep / label / unread / awaiting reply.
Create a lead from a chat — one tap
Spot a prospect mid-chat? One button creates a lead, and the conversation stays attached to it forever.
A central lead hub — a clear pipeline for every stage
Custom pipelines
Define your own sales stages per team; each status carries its own fields (care reason, appointment date…).
Lead scoring
Classify Hot / Warm / Cold to focus effort on the most purchase-ready leads.
360° lead profile
Conversations, comments, call history, orders, tickets, check-ins — all in one profile.
Follow-up reminders
Set reminders per lead; the system nudges reps on time so customers never wait.
Automatic lead assignment — no lead waits more than seconds
A drag-and-drop automation engine: Trigger → Conditions → Actions. Set it up once, it runs 24/7.
- New lead created
- New conversation / message
- Lead updated
- Message came from an ad
- Lead source · lead status
- Time window · unassigned
- Message contains phone / email
- Assign the lead to a rep / team
- Send an automatic reply
- Update status · move pipeline
- Send automated email
Real-world example
"New lead from Facebook Ads during working hours → round-robin to Sales Team A, send a welcome message, set status to In progress."
Per-pipeline assignment
Assign members per pipeline; when a lead enters a stage, that stage's owner is notified instantly.
Transparent logs
Every automation run is logged: which lead, which rule, who got assigned — easy to audit, easy to trust.
Track conversion in real time — from ad spend to revenue
MARKETING → REVENUE FUNNEL (sample data)
CONVERSION RATE — LAST 12 WEEKS (sample)
MARKETING KPIs (sample)
LEADS BY PLATFORM (sample)
Dashboard realtime
Total leads, conversion rate, lead growth by day/month, who's online — continuously updated.
Self-service report builder
Pick data sources, metrics, dimensions and filters; output pivot tables, heatmaps and funnels; schedule auto-refresh. Unified ads reporting for Facebook · Google · TikTok on one screen.
The four biggest lead risks — and how the system handles them
Losing leads when staff leave
Customers live in reps' Zalo accounts and personal notebooks.
Solution: every conversation & lead belongs to the company system; revoke access in one tap, hand all leads to a successor with full history.
Leads left unattended
Leads go cold because they're forgotten and unfollowed.
Solution: response SLAs by customer tier (under 5 / 15 minutes), per-lead reminders, and a "Needs attention" dashboard view gathering every neglected lead.
Duplicate leads across channels
One customer messages on 2 channels → 2 reps work them in parallel.
Solution: auto-detect duplicates by phone / email / conversation; merge profiles with history intact, or attach the lead to an existing customer.
Wrong labels, wrong priorities
Quality leads get treated as junk — and vice versa.
Solution: Hot / Warm / Cold scoring, AI validation of lead quality from conversation content, clear labels & sources so priorities land right.
Right person, right permissions, right lead — with AI alongside
Org structure & permission matrix
Parent–child groups mirroring your org chart; 20+ permission modules down to each action: read / read all / read subordinates / write / delete / change status / view finance…
Hierarchy-aware management
Team leads see the whole team's leads; reps see only their own. Assign managers and move people between groups without losing data.
Realtime assignment
Lead / conversation assignments take effect instantly, with push notifications to the right rep — even on mobile.
AI Q&A Agent
A configurable AI assistant (system prompt, tools) — answers questions about customers and helps reps work CRM data fast.
AI lead quality validation
AI reads conversations & data to judge whether a lead qualifies, segments customers (Whale · Loyal · Churn risk) and suggests the best-fit rep.
Next Best Action
For each customer, AI suggests the concrete next sales action — new hires care for customers like veterans.
Beyond leads — the entire customer lifecycle
Orders
Create & track orders tied to customers; revenue flows into the marketing funnel automatically.
Support tickets
Capture support requests, link leads/customers, and track progress on a dashboard.
Tasks
Assign work as lists, Kanban boards and calendars; comments, labels, reminders.
Call management
One-tap outbound calls from customer profiles, recording, full inbound/outbound history.
Email templates
Compose professional templates, send manually or automatically via automation.
Customer 360°
Merge duplicates, tiered SLAs, a finance tab (permission-gated), AI insights.
Check-in
Record customer check-ins / service touchpoints to engage at the right moment.
Push notifications
In-app notification center + realtime push; one tap jumps to the right lead or task.
What your business gains from the very first month
Most importantly: customer data becomes a company asset — independent of any individual.
Start light — see value in the first week
Connect channels
Sign in to Facebook / Zalo / TikTok / Google — minutes per channel. The system backfills the last 3 months automatically.
Configure your process
Build pipelines around how you sell; declare your org chart, permissions and auto-assignment rules.
Train the team
Role-based onboarding (sales / team lead / manager). Bilingual UI — up to speed in one session.
Operate & iterate
Go live with real data; our team stays close, tuning reports and automations to how you actually operate.
Ready to stop losing
even one more lead?
Book a 30-minute demo with your real business data — connect one fan page and watch leads flow in, get assigned, and hit the reports automatically.